📊 Lead Indicators Dashboard⚠️ NEEDS REFINEMENT

Executive Summary

The Pensions Regulator (TPR) published new detailed guidance on pension scheme administration that significantly raises the bar for trustees and governing bodies regarding their oversight of administration services. This creates substantial commercial opportunities for Isio as many pension schemes will need to upgrade their administration capabilities or switch to providers who can demonstrably meet these new standards.

Key TPR Requirements & Isio Opportunities

Priority Target Segments

Segment	Count	Why They Need Isio
Very High Ombudsman Complaints	-	Direct evidence of administration quality issues
High In-House Administration	-	May lack formal policies, PASA accreditation, documented BCP
Medium Unknown Administrator	-	Unable to verify compliance capabilities
Medium Smaller Administrators	-	May lack scale for robust BCP/DR and technology governance

Recommended Talking Points

• The Pensions Regulator published new administration guidance on 9 December 2025, significantly raising expectations for trustees.
• TPR now explicitly encourages trustees to seek PASA-accredited administrators.
• New requirements include documented administration policies, BCP testing, and quality assurance procedures.
• In-house administration teams may struggle to meet the new standards without significant investment.
• Schemes with Ombudsman complaints have clear evidence that their current arrangements need review.